Frequently Asked Questions
Q: What's It Like Doing Business With CompetitionSwimming.com?
A: This page on our website should answer the most "FREQUENTLY ASKED QUESTIONS", or FAQ about what you can expect when doing business with CompetitionSwimming.Com. If you don’t find the answer to your particular question here or you need further clarification before you place your order, please email us from anywhere in the world or call us from the US or Canada at (877) SWIMFAST, that’s (877) 794-6327. Our International phone number in the US is (330) 653-8515.
Q: What Products and Services Do We Offer?
A: Our goal is to be your most economical source for high tech quality swim wear from the industry leaders, Speedo, TYR & Nike. To that end, we deal in every current catalog item from these manufacturers. If you don’t see something on our website, such as a drag suit or other training suits or accessories, high school or club team uniform suits and warm-ups, etc., and they are a current item, we can get them at prices you can’t beat and provide customer service beyond your expectations. To get information on items you don’t see on our website or to get more info on items you do see, simply contact us by email at customerservice@CompetitionSwimming.Com or call our 800 number at (877) SWIMFAST, that’s (877) 794-6327. Internationally, you can reach us at (330) 653-8515.
Q: How Will My Order Get Processed?
A: To be able to offer the low pricing that you find on our site, we stock our most popular and fastest moving items for shipment very often the same day you place your order. We are heavily stocked in Speedo FSII and have a good on-hand selection of other Speedo, TYR and Nike offerings including goggles, caps, and other swim accessories. Obviously, anything on hand is available for immediate shipment. Everything else is specially ordered for you directly from the manufacturer. We have "Team Dealer" status with our suppliers so your order will get preferential shipping treatment.
Q: How Long Does It Take To Get My Merchandise?
A: We ship using 2 ways: "Standard Ground" and "US Express Mail". We inventory Speedo suits heavily, but if we do not have your item selection in stock, we special order your items before the end of the next business day. Generally, we request 2nd Day Air shipping to our offices. That means, depending on when Speedo, TYR or Nike processes our order, that it may take between 2 and 5 days for us to receive your merchandise. At this point, we ship to you in one of two ways: "Standard Ground" or "Overnight".
Standard Ground: This is our standard, most economical shipping, which is US Priority Mail for $4.95 anywhere in the domestic United States (including Alaska and Hawaii, Puerto Rico, Guam and military addresses). This should get you your merchandise within 2 to 3 delivery days according to what the US Postal Service quotes as the typical transit time.
Overnight: If you need faster service, we can ship to you overnight if we have your item in stock or AFTER WE RECEIVE your merchandise (if we didn't already have it). We use The US Postal Service Express Mail service to accomplish this service. This is "next day" to most delivery addresses (some remote areas need 2 days . . . call us if you think you might be in one of those areas). The charge for this service is $29.00. You are guaranteed to have your order by the end of the next business day after we ship based on the timing detailed above. Time of delivery that next day is NOT guaranteed, but our experience is most such orders are delivered by 10:30 a.m. and rarely beyond noon.
Carriage Trade Express Service: For even faster delivery or special circumstances, it is possible to get your suit(s) when you need them. This may involve having your order shipped directly to you from the manufacturer. This option may be SOMEWHAT expensive but it will likely get you your suit timely if you need it for a meet. Due to variables surrounding availability of product and time of day your order is placed, we ask you to call us directly for a quote and timing of delivery on our Toll Free number (877) SWIMFAST, that’s (877) 794-6327 to utilize this service.
In any event, if you have any questions regarding your order or, in particular, how long before you should expect to receive it, please contact us by email or phone.
Q: Do You Ship To International Destinations?
A: Yes we do. We ship everything outside of the United States by way of U.S. Mail Global Express which is estimated to take 3 to 5 delivery days in transit to most destinations. Occasionally, a foreign Customs office may delay the delivery of your goods, but your package should at least reach your country in that time frame. The prices below cover the cost of postage, insurance and our handling to box your merchandise and prepare your customs paperwork. We have found that if there is a delay in this delivery time, it is generally due to your customs office involvement in the destination city. Of course, any customs duties, fees or other taxes that might be charged by your government are your responsibility. Since every country we ship to is different with respect to these fees, we do not keep track of what, if any, charges are assessed by foreign governments.
Let us make this point: WE REGULARLY SHIP ALL OVER THE WORLD
Our website has a drop-down menu of possible countries we ship to and the cost to ship using US Mail Global Express Service is listed at that site. You will find it after you begin entering your order when you are prompted to enter your country. If you do not see your country listed, we will need to set it up for you. Please email us or call us in the United States at (330) 653-8515 and we will quote you a shipping fee that will include the cost of shipping and insurance and give you an idea of the transit time. Once your country is set up in our system, you can place your order online. We can also take your order over the phone at that time if you prefer. That way, your freight gets added properly to your order and your credit card can get charged with the proper amount.
The countries you should find in our list along with the postage, insurance and handling charges to ship there are:
| Destination | Country Code | Postage | Destination | Country Code | Postage |
|---|---|---|---|---|---|
| Albania | AL | $ 54.00 | Iceland | IS | $ 56.00 |
| India | IN | $ 58.00 | |||
| Argentina | AR | $ 56.00 | Ireland (Eire) | IE | $ 56.00 |
| Israel | IL | $ 58.00 | |||
| Australia | AU | $ 57.00 | Italy | IT | $ 56.00 |
| Jamaica | JM | $ 56.00 | |||
| Austria | AT | $ 56.00 | Japan | JP | $ 54.00 |
| Kenya | KE | $ 58.00 | Bahamas | BS | $ 56.00 | Latvia | LV | $ 54.00 |
| Belgium | BE | $ 56.00 | Luxembourg | LU | $ 56.00 |
| Malaysia | MY | $ 58.00 | |||
| Bermuda | BM | $ 56.00 | Mexico | MX | $ 54.00 |
| Bolivia | BO | $ 56.00 | Netherlands | NL | $ 56.00 |
| Bosnia-Herzegovina | BA | $ 54.00 | New Zealand | NZ | $ 57.00 |
| Brazil | BR | $ 56.00 | Norway | NO | $ 56.00 |
| Bulgaria | BG | $ 56.00 | Paraguay | PY | $ 56.00 |
| Canada | CA | $ 45.00 | Peru | PE | $ 56.00 |
| Chile | CL | $ 56.00 | Philippines | PH | $ 56.00 |
| China | CN | $ 56.00 | Poland | PL | $ 54.00 |
| Columbia | CO | $ 56.00 | Portugal | PT | $ 56.00 |
| Croatia | HR | $ 54.00 | Romania | RO | $ 54.00 |
| Czech Republic | CZ | $ 54.00 | Russia | RU | $ 54.00 |
| Saudi Arabia | SA | $ 58.00 | |||
| Singapore | SG | $ 54.00 | |||
| Denmark | DK | $ 56.00 | Slovak Republic | SK | $ 56.00 |
| Ecuador | EC | $ 56.00 | Slovenia | SI | $ 56.00 |
| Egypt | EG | $ 58.00 | |||
| Estonia | EE | $ 54.00 | |||
| Finland | FI | $ 56.00 | South Africa | ZA | $ 58.00 |
| France | FR | $ 56.00 | South Korea | KR | $ 56.00 |
| Germany | DE | $ 56.00 | Spain | ES | $ 56.00 |
| Sri Lanka | LK | $ 58.00 | |||
| Great Britain & Northern Ireland | GB | $ 56.00 | Sweden | SE | $ 56.00 |
| Greece | GR | $ 56.00 | Switzerland | CH | $ 56.00 |
| Trinidad & Tobago | TT | $ 58.00 | |||
| Turkey | TR | $ 57.00 | |||
| Ukraine | UA | $ 54.00 | |||
| Hong Kong | HK | $ 54.00 | Uruguay | UY | $ 56.00 |
| Hungary | HU | $ 54.00 | United Arab Emirates | AE | $ 58.00 |
Q: What Is Your Privacy Policy?
A: At CompetitionSwimming.Com, we are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. When you purchase any merchandise from us, CompetitionSwimming.Com will not share any of your personal information with third parties without your permission.
Q: What if I Receive Defective Material?
A: If there is a manufacturing defect in a product you receive from us, we will honor a 100% return policy on your order including any freight you paid. If you choose to replace your exact purchase, we will do so at no additional cost to you. If you add items to your order, we may add additional freight charges to cover our additional costs. To be clear, if you received defective material, we will replace or refund the total of your order without any cost to you including freight you were charged. If your return is not based on defective material, the rest of the Refund FAQ's section will govern the amount of your refund or credit.
Q: What If I Want To Return First Quality Goods?
A: Other than for manufacturing defect, because returns inherently involve extra costs beyond those associated with the normal processing of an order, we impose a 15% return premium on our products returned BUT, you do not automatically lose that return fee. We offer that as a credit at our store for a period of 6 months toward the purchase of any other technical suit from the time of your timely return. If you have a question about this policy or wish to have us CONSIDER EXCEPTIONS TO THIS POLICY, PLEASE CALL US TO DISCUSS BEFORE PLACING YOUR ORDER. Subject to this policy, merchandise may be returned for a refund, PROVIDED THE RETURNED MERCHANDISE IS IN NEW, UNUSED, AND UNWORN CONDITION, and WITH ALL ORIGINAL PACKAGING MATERIALS AND TAGS and in PRISTINE condition within the first 30 days from purchase date. This means we must be able to resell your returnn to another swimmer expecting a manufacturer new condition. Any evidence of dry skin body streaking in a suit will render it not returnable. We do not sell used merchandise and will not accept merchandise with any indication that it has been worn or mishandled. In such cases the merchandise will be returned to the purchaser without credit.
Q: What If I Want To Return a Non-Defective Product and Replace It?
A: Let’s face it, we want to keep your business and we will be as reasonable as we can be to do so and continue to provide you with the best prices available anywhere. If you purchased something from us and want to replace it for WHATEVER reason with ANYTHING we sell, we will reasonably attempt to waive the restocking fee, but we must ask you to pay the return postage and replacement postage on whatever you decide to do. Just call us to discuss our particular circumstances.
Q: Returns In General; How Do I Return Anything?
A: CompetitionSwimming.Com will refund the purchase price less the return premium of the merchandise returned within the time and manner stated above, LESS ORIGINAL SHIPPING COSTS (except in the case of defective material). NOTE: YOU MUST OBTAIN A "RETURN MERCHANDISE AUTHORIZATION (RMA)" NUMBER FROM CompetitionSwimming.Com BEFORE RETURNING MERCHANDISE. WE WILL NOT ACCEPT ANY RETURNS WITHOUT AN RMA. THE RMA NUMBER MUST BE WRITTEN ON YOUR RETURNING PACKAGE MAILING LABEL. ANY MERCHANDISE RETURNED WITHOUT AN RMA # WILL BE REFUSED. ANY RETURNED MERCHANDISE SHOULD INCLUDE A COPY OF THE ORIGINAL INVOICE AND SHOULD BE SENT TO:
CompetitionSwimming.Com
P.O. Box 2102
Hudson, Ohio 44236
MERCHANDISE MUST BE SENT POSTAGE PREPAID. CompetitionSwimming.Com IS NOT RESPONSIBLE FOR ANY MERCHANDISE NOT RETURNED IN THE MANNER STATED ABOVE.